Posts tagged Marketing

QR Code Obsession

September 27, 2011 · Filed under advertising, Business, Creative, Marketing, New Media, Rants, social media · Tagged , , , , ,

QR Code Obsession

QR Codes are cool. I agree. I’ve been talking about them in digital media presentations for about three years now. I like them! I think they have a ton of possibilities. But, for the love of Pete, we’re becoming obsessed with QR codes. They’re the shiny new toy. Everybody wants to use them. But they are being used stupidly. Ignore the fact that smart phones only have about a 30% market penetration in the US. Ignore the fact that only like 10% of internet traffic comes from mobile phones. Ignore the fact that the people that do have smart phones do not all have scanners nor do they know how to get/use one. People are being just plain non-strategic and impractical. I think there are some cool ways and some lame ways to use QR Codes. Here goes:

  1. Cool Way: On food packaging. I think it’s great when a box of food has a QR Code on it and scanning brings you to a video of how to prepare a recipe, or a list of ingredients needed to make a recipe. That gives value. I’m going to tag “Recipe Book” on to this example. It’s too similar to make it its own. But a cookbook should be full of QR codes that download a tutorial video for preparing a dish.
  2. Lame Way: On your website. There is almost NO REASON you should ever have a QR Code on your website. It especially infuriates me when the QR code brings me to your homepage or another page in your site. I’m already there! Just give me a link. That’s ridiculous. Yet I see it time and time again. Stop putting QR Codes on your website!
  3. Cool Way: Selling a house. I like this idea. A QR Code next to an ad for a house, or on the sales sign out front. Scanning brings you to a virtual tour and/or information about the house (the MLS listing, etc), and the Realtor to contact to make arrangements to see the house in person. Let’s get rid of those crappy, water-soaked, black & white photocopies that sit in that plastic bin.
  4. Lame Way: In an email blast. OK, this is really similar to the website one, but it’s equally as lame. Do not make me scan something that I can just click. Don’t put me through all that effort when I could just click a link. These seem like ways to use QR Codes just to use them.
  5. Cool Way: Scavenger Hunts. I think this is actually kind of fun. QR Codes can be posted or hidden in various spots and finding one reveals a clue (video or photo or text or something more interactive) to the location of the next clue.
  6. Lame Way: On clothes and/or name badges. I know that some people think that printing these on shirts, scarves, hats or name badges at conferences is cool. I don’t. Yeah, people could scan and get your information. OR, they could talk to you like a human being if they’re going to be that close to you.
  7. Cool Way: Next to artwork or items in a museum. People can scan to get more information about the artist, the item the history behind it, etc. I think QR Codes are really applicable in these situations where it would be visually disturbing and impractically to have an enormous wealth of information on the wall. This could apply to art galleries, museums, zoos, theme park lines (God, they’re long and dull!). This provides people with curiosity a way to really dive into something they’re interested in.
  8. Lame Way: Tattoos. Really? That’s just stupid. What if this QR Code doesn’t last? What site or resource are you sending people to? Just a really bad idea to tattoo a QR Code on to your body. Get a tattoo of a unicorn playing checkers. It’s timeless.
  9. Cool Way: Assembly directions. Now, I never need to look at assembly directions because I’m a man and therefore naturally apt at assembling things. But, some people may be very confused by the ridiculously complex directions that come with some products. A QR Code could be stickered on the product in case the directions aren’t included, or link to a video that gives a really good step-by-step assembly tutorial.
  10. Lame Way: Outdoor billboard. Especially those on the side of the road/freeways. Do you really expect people to whip out their phone, pull up their scanner app and get the QR Code snapped? Besides being extremely dangerous, you don’t have the time to make that happen. That’s why you typically get 7 words on a billboard. There’s no time for anything more. There’s certainly no point in putting a QR Code on a billboard.
  11. Cool Way: Conference mobile app. I actually just experienced this one not too long ago. Scanning the QR Code downloaded an app to my phone that was specific to the conference with a full schedule, options to add sessions to my personal calendar, maps, exhibitor information, etc. It was actually really valuable and a practical use since an application went to my phone.
  12. Cool or Lame (you decide): Tombstones. I actually kind of think this is cool. I was surprised at how many people have a QR Code on their tombstone. Scanning would bring you to a site about the person, maybe video, photos, etc. Thoughts on this one? Is putting a QR Code on a tombstone taking it too far?
Here’s the bottom line for me: use these strategically and don’t just use a QR Code to say you’ve used it. Give value to your clients and visitors. It’s enticing, I know, to want to slap a QR Code on everything because they seem so freaking cool! But, show some discipline before I need to schedule a QR Code intervention.
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Dove for Men and Oprah – Sponsorship Fail?

March 18, 2010 · Filed under advertising, Marketing, Rants · Tagged , , , , , , , , , ,

I happened to be home early this afternoon because I had to take my son to a doctor’s appointment. He was a little fussy and it sometimes distracts him when the TV is on, so I thought I’d give it a shot. When I turned on the TV, Oprah‘s show was on. Within a minute or so, she took a commercial break. As we transitioned to the commercials, there was a message informing us that the Oprah show was brought to us by Dove Men+Care. “Hmmm…” I thought to myself, “That’s an odd partnership.”

Flickr via nayrb7

As I’ve posted before, there are some marketing and advertising placement decisions that just don’t make sense, especially in very clearly male or female-targeted programming. This seems to be one of those situations. Why would a product line that is very clearly targeted for men sponsor a very clearly female program like Oprah? In fact, according to Quantcast, the viewing audience of Oprah.com is 70% Female (Sorry, I couldn’t find reliable TV show viewer demographics, but we can easily conclude that the demographics are dominantly female as well). If you want to sell to men, sponsor a men’s program, right?

Flickr via theimpulsivebuy

I did have to consider that their marketing strategy was to target women since they tend to make many of the household purchasing decisions. But, Dove Men+Care marketing is directed toward men. Check out some of the TV advertising. Actually, I really like this advertisement. I think it’s funny and I think that it actually speaks to men very well. But this only serves to further confuse me. This is a marketing campaign that targets men!!! Why are they sponsoring the Oprah show?!?

So, I’m turning to the fine folks at Dove to help me understand your strategy. Perhaps it makes a lot of sense. But, on the surface, I can’t tell why you would spend a lot of money (and I know it’s a LOT of money) to sponsor the Oprah show, which is going to expose your product line to women, when your other Dove Men+Care marketing and advertising speaks to men. So, any of you Dove marketers who subscribe to my blog (and I’m certain there are dozens of you), I’m waiting. What’s going on?

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More on RSCVA Tagline

October 25, 2009 · Filed under Brand, Creative, Marketing, Nevada · Tagged , , , , , , ,

Hey all. Just a quick link to an article from the Reno Gazette Journal that talks about the RSCVA tagline that I wrote about last month. It shares some decent quotes/perspectives about the challenges of coming up with a good tagline, and a reminder that the tagline is only a small part of the branding. I also couldn’t agree more with the idea presented in the RGJ article that approval by a committee often leads to a watered-down, lame tagline, logo, brochure, TV ad, brand, whatever. Try to avoid making eye contact with the comments on the article – they’re not overly impressive.

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My Other Life…

August 12, 2009 · Filed under Brand, Marketing, New Media, social media · Tagged , , ,

I told myself I would never do a blog entry where I apologized for not posting in a while. So, I’m kinda not doing that right now. I’ve got to find a harmony with the things that I blog about in this space (typically marketing or new media driven) and the things that I blog about on the KPS|3 Marketing blog (typically marketing or new media). Since the topics are starting to tend to be the same, I’ve got to do some soul searching and decide what I really want this space (mikemywords) to be and how it will be distinct from my work blog.

In the meantime, here are some of my more recent blog postings on the KPS|3 blog. I think you’ll find some articles you enjoy among this group…

1. Is TV Advertising Dying?

2. Planning an Advertising Campaign in Multiple Languages

3. How Do You Network?

4. Social Media is NOT a Goal

5. Social Media Lesson: Avoid a Bad Haircut

6. Marketing Rule: A.B.M.

7. Legally Blog

8. Your E-Mail Address Says a Lot About You



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More Advertising, Please

March 1, 2009 · Filed under Business, Marketing, Nevada, New Media · Tagged , , , , , , ,

I am SO sick of companies thinking that if they give you a taste of content that they’re entitled to blast you with tons of worthless, one-way advertising. Disgusting.

A few times a week, I have to endure receiving the “Neighborhoods” version of the Reno Gazette-Journal in the mail. There are a lot of problems with this publication, despite it not delivering on its promise of news in my area of town. This publication is nothing more than a shell for advertising. In this latest issue, it contained 3 pages of content/articles (and 2 of those three pages contained some advertising), and 214 pages of advertising. I’ll repeat those stats – 3 pages of articles, 214 pages of advertising!!! That’s almost 99% advertising. I know, you’re wondering how the hell that’s possible. I must have my numbers wrong. Nope – I counted three times (I’m careful, plus I often waste my time if I can make a point).

RGJ Neighborhoods

RGJ Neighborhoods

99% Ads

99% Ads

Of the flood of ads I received in my newspaper, how many were relevant to me? Who knows? I don’t. I typically throw this whole package away because I know that I am not getting any relevant content in that publication. Advertisers – you are wasting your money! 

It’s no surprise to see that consumers are growing increasingly weary of this kind of “interruption advertising” and turn to communication channels in which they can better control the interaction. Yes, I’m talking about everybody’s favorite hot topic – social media. Sadly, advertisers are already in full stride toward the gold rush that is social media, and treating it the same way they’ve abused mass media. This parasitic behavior makes me ill and angry all at once. Some advertisers are  slithering their way into the established communities in different social media channels, and treating it like their own “Neighborhoods.” Are they giving members of their communities valuable content, meaningful conversation or a symbiotic relationship? Nope. They treat it as a new place to put their ads (and advertisements take many forms). I am warning advertisers again, that you should treat social media like this only if you want to fail. 

You think you’re participating in social media? Re-examine that notion – because if you’re not “playing by the new rules,” you will fail. Have you created a blog and are simply posting your press releases there? Fail. Maybe you created a Facebook page – but is there any community interaction other than you blasting out promotional messages? Fail. Maybe you have a Twitter account so that you can syndicate your blog entries of your press releases. Fail. Are your YouTube videos nothing more than advertisements (be honest)? Fail. I encourage diversification of your presence in social media – but you have to think differently in this arena. It’s not another advertising platform. It’s a community-based form of communication. If I invited you over to my house for dinner, and all you talked about was how Cinnamon Toast Crunch was $2.95, or that your new pickup truck had 250 horsepower or some other way I should come spend money with you… I would never invite you over ever again. Please understand the analogy here.

So – anybody who is putting out content – be it in publications or in social media – evaluate your communications. How much of it is promotional? Don’t let it be 99%. Not even close.

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Thank You America! Bad Move Chrysler.

February 4, 2009 · Filed under Brand, Business, Marketing · Tagged , , , , , , , ,

Chrysler received a $4 billion bailout from the U.S. Government. In my opinion, none of these bailouts were deserved, and it is the respective companies’ fault for having failed. But, I had no say in the matter. They got the bailout. We all know the story at this point. So, I won’t rant.

But, I saw this ad they put out a while back and had been meaning to share it with you all for a while now. They posted it on their blog, which welcomed a flood of thousands of hateful replies. The blog has since been deleted entirely. I don’t know if they actually bought any paid ad space and ran this (but if they did, the money spent on ad placement would be even more insulting).

But speculating aside, and ignoring the question of whether or not they deserved a bailout – do you think this “Thank You America” move was smart from a marketing or PR approach? If not, how do you think they should have handled it? Should they have acknowledged the bailout? Was there any good way to approach this?

 

Thanks for the Money!

Thanks for the Money!

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You’ve Got to Treat Her Like a Lady

December 29, 2008 · Filed under Brand, Marketing, New Media · Tagged , , , , , , , , ,

I was prepared to write about brands on Twitter. I was going to argue that brands definitely should be on Twitter (based on a recent discussion that I read on Mashable – Exhibit A, Exhibit B). While I still support brands on Twitter and other social media, I have seen so many bad examples, that I need to air my grievances about fellow marketers who are rushing to use this shiny new toy they heard about (for fear of being left behind) called social media. And, in doing so, are treating it like advertising, and tainting the landscape for everybody. 

Ahh – Cornelius Brothers & Sister Rose – you were so wise when you wrote “Treat Her Like a Lady.” You and many other romantics truly understand social media. We marketers should pay attention to those beautiful songs to have an equal understanding of how to interact in social media.  

Some marketers are like that guy who is verbally or physically abusive to his girlfriend. Sure, she trusted him at first – she may have even believed she could change him. But, what he did was jade her toward other men; perfectly good and well-intentioned men who just want to talk or listen. But she has every right to be jaded. Why should she trust you, or me, or any other guy (brand) from here on out? Why welcome them with open trusting arms, only to be blasted with abusive, one-sided messages, and unwanted garbage? 

Do you see what you did, jerk-faced marketer? You’re ruining it for the rest of us! We could be good for her. We could give her what she wants and needs out of a relationship. But you ruined it! Here’s what you did wrong.

YOU ACTED LIKE AN ADVERTISEMENT.

Yes, that is shameful in the social media arena. The one thing that SO MANY marketers (be they agencies or independent) forget is that social media is really quite simple. Lean in closely as I tell you the secret to unlock the true power of social media…

TREAT SOCIAL MEDIA LIKE A GENUINE, TRUTHFUL, CARING RELATIONSHIP. (sorry for the all-caps again, I’m getting irritated)

I know that for many of you, maintaining a relationship is one of the most difficult endeavors you’ve ever encountered. If that’s the case, you can use this blog post to improve your success in social media, and in your love life. You’re welcome. 

Treat her like a lady

Treat her like a lady

1. Offer some value to the relationship. What do you offer her? Seriously, think about that question. Don’t tell me periodic discounts and links to your blog, Casanova. What does she get out of the relationship? Is the relationship all about you – all about what you can get out of her? For shame! Do something for her without concern of how it benefits you.

2. You must listen to your lady. This is HUGE! Would you want to stay in a relationship with somebody who just talks and talks and talks about themselves? Hell no. Nobody does. You aren’t that interesting – admit it. This is another example of a one-sided relationship. Listen to her talk about her day. And don’t listen with an eagerness for her to finish her sentence so you can talk about yourself again. Listen with genuine concern, because you care about her and you care about what’s important to her. Then talk to her about the things that are important to her. 

3. Let her get to know you. Be a person, not a character. Open up – let her know what makes you tick. Let her know what makes you happy and sad. Share your life with her. Be vulnerable. Be sincere. It’s easy to act like you care for somebody when you actually care for them. She will love you for it. She will be loyal to you.

4. Do something nice for her, just because. Unexpectedly, do something nice for your lady. The pre-requisite here is that you’ve listened to her, and you know what she wants. Trust me, this gets you a long way for a long time. But you can’t give some thoughtless gift, like that little stuffed teddy bear holding a heart that you grabbed at the gas station 5 minutes before you got home. 

5. Never think you’re better than her. Do you really think she should be grateful to simply be with you? You’re God’s gift to her, huh? Nope. A relationship is about mutual respect and understanding. A relationship is about love, trust and openness. If you want her to think you’re special, treat her like she’s special to you.

6. Continue to court her. Once she says she’ll date you doesn’t mean you’ve locked her in, and can do what you want. It will be much harder to try to get her back once you’ve lost her. So don’t lose her – keep showing her how much you want her. 

7. There is no blueprint for romance. Romance is about knowing the other person, knowing what is important and special to them, and knowing what will excite them. If you don’t know that, you’re not in a strong relationship.

So, remember, Twitter, Facebook, YouTube and the like are not new billboards for you to place your ad. You don’t have a right to be with the people here. But, you can be here. Be a person first (brands can be people with attitudes, feelings, convictions, etc), then seek relationships. If you can prove that you’re here to foster relationships, rather that extort them, you will be welcomed with open arms, and you will be loved. But don’t you dare make the mistake of thinking you can keep a relationship here without putting in the time, effort and care that any real-life relationship require. That’s right, a real relationship. And this time, make sure you treat her like a lady.

Good example of a BAD BRAND on Twitter

Good example of a BAD BRAND on Twitter

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You Oughta Know (Inbound Marketing)

December 15, 2008 · Filed under Business, Marketing, New Media · Tagged , , , , , , , , , , , ,

This is a fun little video put together by HubSpot‘s Rebecca Corliss about inbound marketing vs outbound marketing. Her disturbed lamenting is set to the tune of Alanis Morissette‘s “Oughta Know.” It’s not the coolest, most impressively produced video – don’t worry about that. Yeah, it’s kinda corny and gimicky – don’t worry about that. 

As I watched, I thought – OK, how are they going to end this thing? What’s the call to action? I expected to see a URL. But, no. We are given a shot of somebody entering “inbound marketing” into a Google search bar. 

I had to do it. Sure enough – the top result is a post on HubSpot’s blog called Inbound Marketing vs. Outbound Marketing. I love the switchup from simply putting a URL at the end of a video. Plus, it completely proves the point that Corliss was making about the importance and potential of search. Well done : )

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Twitter for Business

December 1, 2008 · Filed under Business, Marketing, New Media · Tagged , , , , , ,

I have read a TON of articles about using Twitter for business. Most of them pretty good. I think it is a brilliant tool for the businesses that are willing to participate. That keyword needs to be repeated – PARTICIPATE. Use Twitter like it isn’t just another outlet for your promotional message. Are you the kind of tool who goes to a dinner party and tries to sell something to everybody you meet? That’s how some businesses use Twitter. BUT – the businesses that treat this like an opportunity to have a conversation and a relationship that is valuable to its followers, they WIN.

Below are the slides from an Ogilvy Twitter for Business presentation. Not brand new, but a good collection of tips for businesses that want to use Twitter to engage their end users and to listen to unfiltered conversations about their brands. 

Ogilvy Twitter for Business

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Know Your Target Audience

November 12, 2008 · Filed under Business, Marketing, New Media, Rants · Tagged , , , , , , ,

Hey dude, want some cute boots?

Hey dude, want some cute boots?

 

I received an e-mail offer from Famous Footwear this morning. Awful. Yes, I did sign up to be on their mailing list so I could get my 20% off at the counter one afternoon – that’s not the issue. Visually, it was on brand – that’s not the issue. It was the subject line and the content of the e-mail: it was about women’s shoes! Now, I’ll concede that probably most of Famous Footwear’s mailing list and clientele are female. But, this is e-mail marketing! You can easily segment your messages based on any number of things, including gender. There should have been a male-centric e-mail and a female-centric version of this e-mail. Tsk tsk!

Data collection and segmentation is becoming easier and easier (not to mention more and more necessary), and needs to be used appropriately. Hitting a customer by gender is just one example of e-mail marketing segmenting. You should be able to tell what kind of shoes I’ve purchased in the past, and customize a message based on that. Don’t you think I would be more inclined to make a purchase if there was an offer about something you know I like? 

As marketers, we have such a buffet of information at our fingertips about our clientele. New media allows us to collect even more data and learn how to better serve our end user – no matter whom that is. So, sit up and think about how you use the data you have. Are you still just sending out the same blind e-mails? Are you offering women’s boots to men? (For the record, my purchasing history includes NO female shoes or boots). You’ve been collecting the data – now analyze it and use it and give your company a great chance to make a transaction. 

As a final aside – I loathe that I opened up that e-mail, because it will be recorded as a successful e-mail, but I had to get that screen capture. See my post from Sunday – you get what you consume. Don’t want strategically crappy e-mails? Stop opening them! Ugh – my bad.

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